Tech Support Channels

  • 1 hour ticket response time

  • A One–Hour Support Ticket Response Time Guarantee

  • All your assistance requests will be dealt with in maximum 60 minutes after the ticket or email is received. If your case needs further assistance from a server admin, we will direct the support ticket or the e–mail to the person on duty, without delay and we will leave a comment to let you know that more time will be required for discovering a solution. If you order the Optional Admin Services package, any of the server administration tasks included there will be carried out whenever you desire.

  • Top quality support service

  • A Premium–Quality Help Desk Support Service

  • Our tech support team will be at your disposal 24/7 should you need help while working with the Website Control Panel or with any of the applications that we preinstall for your convenience on the server. Furthermore if you require assistance tackling the daily administration tasks on your dedicated hosting server, you can order the Optional Admin Services package, which includes backup hard drive space, weekly OS updates, troubleshooting and software installation procedures, server monitoring and restarting services, etc.

  • Intuitive help center

  • An Intuitive Help Area

  • Our Website Control Panel has been preinstalled for each dedicated server. Among its characteristics is a rather handy integrated knowledge base that will walk you step by step on all the actions that you can carry out. The majority of educational articles also video versions which show all the actions that you can carry out in a highly illustrative manner. You will find all the instructional articles and the video tutorials in the upper right corner of each section of the hosting Website Control Panel.