In the event that you have ever had a cloud web hosting account before or you have dealt with any other type of online service, you're probably well aware from personal experience that for some things it is better to speak with a live person on the phone than to exchange support tickets or e-mail messages. If you want to find out more about a service before you decide to purchase it or if something small has to be done, for instance, it'll be far easier and quicker to get it done in real time. If you are able to contact representatives by phone, it's very likely that you're using the services of an actual hosting provider, not just a reseller. The level of support that you will get over the telephone differs between different companies - from general matters to experienced tech support. Usually the majority of providers supply pre-sales assistance and 1st level phone support, while more complex technical matters are resolved through e-mail and tickets.

Phone Support in Cloud Web Hosting

Because we have live phone support 14 hours daily, you're able to contact us and speak with one of our customer support agents to learn more about the Linux cloud web hosting service that we offer and make sure that our servers meet the system requirements for your websites prior to purchasing anything. For your convenience, we now have phone numbers on three different continents so that you'll be able to call the one nearer to you - in the United States of America, the UK or Australia. In case you're already a customer, you will be able to call us about general and billing issues, or even about some tech issues. If the trouble is strictly technical or it requires more time to investigate, you'll have to use our ticketing system, that will allow both you and our tech support crew to monitor the details given by each side.

Phone Support in Semi-dedicated Servers

Any time you need more details regarding the Linux semi-dedicated service that we supply, you can call one of the three support phone lines we have worldwide - in the U.S.A., Great Britain and Australia. By doing this, you can check in advance whether our solutions are suitable for your websites. In case you're already our client and you've got a semi-dedicated account, you will be able to contact us on the phone for fourteen hours daily about any billing or basic queries. For entirely technical issues you will need to take advantage of our ticketing system so as to contact our tech support since someproblems just need extra time to be resolved, but we will assist you over the phone with a lot of minor tech problems as well, saving you efforts and time.