If you’ve ever got any inquiries with regards to your web hosting plan or you face a problem with your websites, you will have to touch base with the hosting company’s help desk support team. It may not matter how soon they’ll answer if you’ve got a general enquiry, but an issue like a misapplied app update, for example, may result in your site becoming broken or unavailable online. And the longer you wait for the support team to get back to you, the longer the website will be inoperational. If you offer goods or services online, any outage will affect your site in a disruptive way and you may lose current or potential visitors. Lots of hosting providers, chiefly resellers, reply to e-mails and trouble tickets within twenty four hours, but in the electronic era that’s way too long, since visitors will scarcely ever revisit a website that is not working properly for an extended period of time.

One-Hour Response Guarantee in Cloud Web Hosting

Our guaranteed max reply time for any helpdesk ticket that you open or any email that you write is just 60 minutes, even if you contact us during weekends and legal holidays. Irrespective of the essence of your inquiry or problem, we will lend a helping hand straight away and will give you the needed info to solve any problem with your websites. The actual reply time typically doesn’t surpass 15-20 minutes, which is why you can forget about waiting around for hours to get an issue solved or what’s even worse than that – waiting around a whole day only to get an answer that more information is necessary whilst nothing’s fixed. We will assist you in a timely manner just because we know how priceless time can be in the dynamic electronic sphere. The 60-minute response time guarantee applies to any technical or billing inquiry that you may have about our Linux cloud web hosting service.

One-Hour Response Guarantee in Semi-dedicated Servers

With a semi-dedicated server plan from our company, you can take advantage of our mega-fast support services. You’ll receive a reply to any ticket opened via the web hosting Control Panel or e-mail sent to our tech and customer support team within the hour. The response time is guaranteed and it is valid irrespective of the issue – billing or technical. It often takes considerably less time to investigate and solve a problem. We will give you more info in case the solution involves something that has to be done on your end. If you get in touch with us during weekends or national holidays, the response time will be the same and given that our support staff is on duty around the clock, you’ll get quick assistance for any billing, technical or general issue irrespective of the hour at which you contact us.