There are different ways to contact the hosting company whose services you are using, but the one that you’ll always find irrespective of which company you select is a ticketing system. It’s the easiest method of communication for several reasons. In the event that no help desk team member is free at the moment and they are all busy, a phone call may not be responded to, but a ticket will invariably hit home. You can also copy and paste large pieces of information without having to worry about spelling errors, and in case a certain problem requires more time to be solved or a number of responses need to be exchanged, all the information will be in the very same location, so either party can always see the steps taken by the other one. The negative side of using tickets to contact your web hosting company is that they’re typically separate from the hosting platform, which goes to say that if you have to supply info or to adhere to guidelines, you will have to use at least two separate admin interfaces and this number could rise in case you would like to manage several domains. On top of that, lots of hosting companies respond to tickets after several hours, or even once in every 24 hours, and for you as a client, this means wasted time whilst awaiting a reply.

Integrated Ticketing System in Cloud Web Hosting

The ticketing system that we’re using for our Linux cloud web hosting service is not separate from the web hosting account. It’s an indivisible part of our all-encompassing Hepsia Control Panel and you’ll be able to access it whenever you like with just several clicks of the mouse, without ever signing out of your account. The ticketing system comes with a quick-search box, so you can trace practically any trouble ticket that you’ve already posted, if needed. You can also read knowledge base articles that are relevant to different problem categories, which you can choose, so you can find out how to tackle a specific issue even before you open a ticket. The ticket response time is maximum sixty minutes, which implies that you can get quick assistance at any particular time and in case our client support team recommends that you do something in your account, you can do it momentarily without needing to sign out of the Control Panel.

Integrated Ticketing System in Semi-dedicated Servers

In case you have opened a semi-dedicated server account with us and you would like to contact our customer service staff, you’ll be able to post a ticket straight from your Hepsia hosting Control Panel instead of using a totally different customer support platform like you will have to do with the vast majority of hosting companies on the market. Our integrated trouble ticket system will enable you to send a new ticket without difficulty and to browse through older tickets using an intelligent search filter. You’ll also be able to take a look at the relevant knowledge base articles that our system will present to you based on the problem category that you pick for your new ticket. You can do all the abovementioned things without logging out of your Control Panel at any moment, which goes to say that in case you experience any issue or have a question, you can get in touch with our technicians and resolve the given issue in less than an hour through one single support platform.