The availability of the customer and technical support that a cloud web hosting company provides can tell you a lot for the services that they provide as well. In case you can use just e-mails and / or tickets, you have almost certainly discovered a reseller not the actual website hosting provider. When this is the case, you'll have to wait for a couple of days so as to get an issue resolved since the reseller may not be checking their communication regularly or they may need to contact the real hosting company for additional help. If the provider offers several means of communication with fast response time that are available at any time, they're most likely the top provider, not only a reseller. Therefore you will get timely assistance and top quality support because they'll have immediate access to the servers where your account is. Whatever the problem - sales or technical, it is generally much better to have the option to communicate with your website hosting company directly via your preferred method of communication.

24/7 Customer Support in Cloud Web Hosting

We provide 24/7 customer, billing and tech support for all our Linux cloud web hosting service. Even if you aren't our customer yet and you have questions, we will help you in a timely manner and give you the needed info, to give you the choice to make the very best decision when you buy your new web hosting account. We're available at any time, including holidays and weekends, and we offer various ways of communication to get in touch with us - live chat, phone, e-mails and support tickets. For your convenience, we now have a couple of phone numbers internationally, so that you are able to call the one which is closer to you. The maximum response time for the email messages and the tickets is one hour. The typical response time is around 15-20 min, so you can forget about waiting for days and nights to get assistance for any task or issue, regardless of its complexity.

24/7 Customer Support in Semi-dedicated Servers

We know how important it is to get well-timed assistance, particularly if your site is not functioning efficiently for whatever reason. All our Linux semi-dedicated service include 24/7 customer and tech support, so that in case something happens, you are able to use a number of methods to get in touch with us - telephone line with several local numbers internationally, live chat, emails and support tickets. The first two choices are for pre-sales, billing and general matters, so in case you do not have an account yet, for example, you'll be able to get more details regarding our solutions, or we can assist you with simpler technical problems. The next two methods are for strictly technical problems or anything that is more time-consuming since it is quicker to follow the communication between you and our technical support crew. The warranted max answer time for them is just an hour, the typical one - 15-20 minutes, therefore you will not need to wait for a whole day in order to get assistance as you may have to do when using the services of other providers.

24/7 Customer Support in VPS Servers

Each VPS server plan that we provide features 24/7 customer and tech support, which means that if you encounter any trouble with the pre-installed software on your machine or you have any pre-sales or basic questions, you can contact us anytime, even holidays and weekends. For your convenience, we provide different ways of communication - phone support with several local numbers around the world, live chat, e-mail messages and a ticketing system, that is accessible from the VPS billing Control Panel. The last two options are more appropriate for time-consuming or more complicated technical matters since it'll be easier to monitor what is going on. The maximum guaranteed response time for all the emails and tickets is 60 minutes, yet it hardly ever takes that long to receive support. When you acquire the Managed Services upgrade that we supply, our administrators will also support you with any kind of third-party software matters.

24/7 Customer Support in Dedicated Servers

With a one-hour max answer time warranty, you will take advantage of timely support when you get a dedicated server through our company. Our customer and tech support crews are available 24/7/365, as a result when you open a ticket through your billing account or you send an email message regarding any kind of problem with the server or the pre-installed software on it at any time of the day, you'll get a response within the hour, even during holidays. Our ticketing system is the better option in case the matter involved needs a longer period of time to be resolved or if it has to be forwarded to our administrators, because it is much easier to monitor the communication sent on both sides. For common, sales and billing issues/inquiries, you're able to give us a call or talk to a live agent employing our chat service. If you add the Managed Services upgrade to your server plan, our administrators will also help you with third-party software set up as well as troubleshooting and similarly to the basic support, this service is available 24/7 too.